Contact us
Questions about sizing, an order, delivery or a return. We usually reply within one working day, Monday to Friday.
Other ways to reach us
- Reply times
Usually within one working day, Monday to Friday. Messages sent at the weekend are answered on Monday.
- About an order?
Include your order number and the email you ordered with so we can find it quickly.
- Company
Golden Shopping is operated by EcomTerra LLC, EIN 37-2159331.
8206 Louisiana Blvd NE, Ste A #4912
Albuquerque, New Mexico 87113
United States
FAQs
Answers to common questions
When your order ships we email you a tracking link. Delivery usually takes 4 to 14 days, and each product page shows its own estimate. If your tracking hasn't moved for three working days, email us with your order number.
Email us as soon as possible. If the order hasn't been dispatched we can change the size or colour, or cancel it for a full refund. Once it's on its way, you can return it when it arrives.
Email us within 28 days of delivery with your order number and the items you're sending back, then post them with a tracked service to our returns address in the United States. Read the returns policy.
We refund to your original payment method within 14 days of receiving your return, or of you showing proof that you've sent it, whichever is sooner. Your bank may take a few more working days to show it.
The quickest way is to return the item for a refund and place a new order for the size you need, so it isn't held up waiting for your return to arrive.
Not at the moment. Golden Shopping delivers to addresses in the United Kingdom only.
Sorry about that. Email us a photo of the fault and your order number and we'll cover the return postage. Within 30 days of delivery you can choose a full refund or a replacement. After that, we'll offer a repair or replacement first, and a refund if that isn't possible.